Add a professional touch to your call package by playing on-hold courtesy queue messages to your callers before connecting to your service. This can be added to any call package.
The Benefits Of On-Hold Queue Messaging
- Create a Professional Company Image
- Improve Customer Relationships
- Avoid Impersonal Automated Sound, Silence or Ringback
- Psychologically Reduces Hold Time - Callers stay on line longer
- Familiarise Callers with your Company while they're on hold
- Reduce Caller 'Hang-Ups'
- Provide Position in Queue Announcemenst
- Provide Estimated Time to Answer Announcements
Listen to a Live Sample: Dial +353 1 7750159
What the caller hears:
"Thank you for calling ABC Ltd, please hold and an operator will be with you shortly" followed by Hold Music, followed by "We apologise for the delay, a member of our sales team will be with you shortly".
During the message the call is ringing at your chosen destination unnoticeable to the caller.